Complaints and returns

At Kohana Professional, we always aim to provide the highest quality products and exceptional service. However, if you have any comments, concerns or complaints about any goods or services you have purchased from us, we are here to help.

You can contact us in the following ways:
Telephone: 071 9115711
Email: complaints@kohanaprofessional.ie
Post: Kohana Professional, Main Street, Ballisodare, Co. Sligo, F91 EC94, Ireland

Our Customer Service Team is available from Monday to Friday, 9:30 am – 5:30 pm. We aim to respond to all messages as quickly as possible and resolve any issue in a fair and transparent manner.

Your Rights and Returns

When you buy from us online or by any other distance method, you are protected by EU consumer law, which gives you the right to cancel your purchase and receive a refund even if you simply change your mind.

You can cancel your order and request a full refund within 14 calendar days from the date you received your order. You do not have to provide a reason for cancellation.

If you wish to return a product, please contact our Customer Service Team before sending it back so we can guide you through the return process. Returned goods should be unused, unopened, and in their original packaging to qualify for a full refund.

Please note that refunds are made using the same payment method used for the original purchase. Once your return is received and inspected, we will process your refund promptly.

Faulty or Damaged Items

If the product you received is faulty, damaged, or not as described, please let us know as soon as possible. We will replace the item or issue a refund in line with your consumer rights.

Our goal is to ensure that every customer feels valued and satisfied with their Kohana experience.

Thank you for choosing Kohana Professional.